Refund policy

At Khaas Lifestyle, customer satisfaction is our top priority. We stand behind the quality of our streetwear and apparel. If you are not completely satisfied with your purchase, we offer an easy and transparent 7-Day Exchange & Return Policy.

1. Eligibility for Exchange & Returns
You can initiate a return or exchange within 7 days from the date of delivery if:
You received a defective, damaged, or incorrect item.
You have a size or fitting issue and wish to exchange it for another size.
The product must be unused, unwashed, and in its original packaging with all tags attached.

Note: Items that show signs of wear, perfume scents, stains, or alterations will not be eligible for return or exchange.

2. Size Exchange Process (Hassle-Free)
Got the wrong size? We will gladly exchange it for you:
1. Contact our WhatsApp support team or email us within 7 days of receiving your order with your Order ID and photos of the item.
2. Once approved, send the parcel back via any courier service (Trax, Leopard, TCS, PostEx, etc.) to our warehouse address.
3. Upon receiving and inspecting the returned item, we will dispatch your replacement size within 2–3 working days.

Note: Courier charges for sending the exchange parcel back to us are to be borne by the customer, unless the item sent was defective or incorrect.

3. Cash on Delivery (COD) Refunds
Because the majority of orders are delivered via Cash on Delivery:
Direct cash refunds at the doorstep are not possible.
Approved refunds will be transferred directly to your Bank Account, JazzCash, or EasyPaisa within 3–5 working days after the returned item passes quality inspection.
Original delivery shipping charges are non-refundable.

4. Damaged / Defective / Wrong Item Received
If your item is damaged or does not match your order:
Please inform us within 48 hours of delivery along with clear photos or an unboxing video.
We will arrange a replacement or full refund, and we will cover all courier costs.

5. Order Cancellations
Orders can be canceled anytime before they are booked and dispatched with the courier (usually within 12–24 hours of placement).
Once the tracking number is generated and the parcel is handed over to the courier, the order cannot be canceled.

6. Contact Us for Returns & Support
For any questions, exchanges, or assistance, reach out to our team:
WhatsApp: 03017681402
Email: khaaslifestylehr@gmail.com
Operating Hours: Monday to Saturday (10:00 AM – 7:00 PM)